SF
Steven F

1 reviews | Active since Mar 2009

13 Apr 2015, 14:16

Cancel gym membership.

WRefNo#***#- -MailRef#***#- -MailRef#***#-<br> My gym membership was erroneously cancelled on 17/03. After querying, it was reinstated on the 25/03.. <br> It was subsequently cancelled on the 01/04 for insufficient visists. I had 35 visits. However, the week where I could not attend due to the cancellation error would have put me beyond the 35 visits. <br> <br> How is this fair? <br> <br>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply13 Apr 2015, 15:48
Official
Hello stevenf,

Thank you for your post.

I have requested that our Vitality specialists give this matter a look. Someone will contact you shortly to help resolve it.

Regards
Sipho Mathe
Discovery Vitality