CAN SOMEONE PLEASE GET BACK TO ME!!!

Discovery recently took over the administration of Bankmed from Momentum. As a result they sent out a mail saying that all Multiply members who switch over to Vitality would be transferred over to an equivalent status and have their points transferred as well however when I log on to my online profile non of the points have been converted and my status has been lowered from Silver to Bronze.<br> I have been trying to get hold of them for the past week to have this rectified and have a vitality card sent to me, I get no responses to emails and nobody ever answers the call centre number. It is such a frustrating experience for me because ever since they have taken over they have failed at everything from the surname on my medical aid card to transferring over to their rewards program. I cant believe I am actually paying for this junk! Can someone please get back to me and assist for a change!!!!!!