1 reviews | Active since Jan 2016

11 Apr 2016, 16:40

Can no longer claim points

I took part in a race this weekend unaware that I would be unable to claim points after the race. I only see now that it has to be a race on your race calendar. Only 1 of the races that I am entered in, up until the end of May, is on the list. To make matters worse I have a Tom-Tom watch so any exercise that I do during the week not at the gym I won't receive any points for either. I only go to the gym twice a week for strengthening and stretching excises but my goal is 400 points. This 400 points goal has now frankly become unattainable for me on a regular basis whereas before all of these changes it would have been easy for me. I am not being rewarded for my activity which is unacceptable considering that I am paying for the vitality product, I am putting in the time to be healthy and therefore should be rewarded for all of my health related activity which I am not. <br> <br> This is not the first time I have had a bad experience with Discovery Vitality, a few years ago we lost about R5000 due to a combination of their and one of their brokers incompetence. Should have reported them then as that is far more serious.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply12 Apr 2016, 11:21
Official
Hello ED23,

Thank you for your post.

We will investigate this query and contact you to resolve.

Regards
Discovery Vitality