Calling me a ****!!

On 04 Feb, when the Vitality benefits pages were finally updated, I noticed that my benefits had changed owing to a new requirement that I was never informed about. Today I get a call back to say they are going to do nothing about it, as they claim all the information was on the site a week prior, and unless I can prove that I did not see the information, they will do nothing about it.<br> <br> I had checked the website on 30 Jan and saw no such information about the requirements changing in order to maintain the reward level, I phoned in near the end of the day to confirm that I can purchase the new Fitbit device on the 1st to qualify for my rewards and that Fitbit was part of the new rewards. I was told I needed to wait for the 2nd and I was told what stores I can purchase it at to gain my rewards, nothing about not having done a fitness assessment to maintain my level.<br> <br> Yes somehow this is all my fault, it was my responsibility to find the info I did not know I needed to know, and unless I can prove that I did not know it, its my loss, so basically I am being told I am a **** and they do not care.