Call centre not willing to help on the Team vitality error

<p>I logged a call on 10/02/2017 for the error I was receiving when signing up for Team Vitality. Since then I have been pushed from pillar to post with no resolution of the error and they're not willing to help resolve. I interacted with Ryno Goliath who takes about a week to respond each and gives me the same response "Our systems team tested the activation on your profile and were unable to replicate the error mentioned", but I always the same error as before. From my end it doesn't look like anything is being done to resolve this issue.</p>