Call Centre: No help. Managers: No help!! Where must I go now Mr Theron?

My Profile on the Discovery App is not working. Device is fine. My wife’s details work on the device. Reported it on Friday 17 November 2017. No Feedback. Tried the standard proses: Delete App re-install App. Upgrade App. Reported it again to Phillip. No feedback. Reported it to a manager: Remona. Just promises – NO FEEDBACK. Profile still not working. It is a one-way communication.