TM
Thokozani M

1 reviews | Active since Jul 2013

04 Mar 2015, 13:22

Bunch of ******

My vitality was cancelled last year December as it was linked to Group Life ( I no longer had the Group Life policy). To my surprise Discovery still deducted premiums from my bank account in January and February. I then called on the 26th of February to have both the contributions refunded to me, i was told that I would receive the refund once I furnished them with proof. <br> <br> I sent through the proof that was required, now when I did a follow up, I was told that the matter is under investigation which takes up to 5 days. This is unacceptable!!! its a pity that I also have medical aid with Discovery.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply04 Mar 2015, 16:17
Official
Hello mbathat,

Thank you for your post.

I have escalated this matter with management at Group Life and someone will contact you shortly to help resove it.

Regards
Sipho Mathe
Discovery Vitality