Broken Refund Process Discovery Vitality Travel

I booked travel travel online through Vitality Travel on 19 July 2022, on 25 July I called Discovery Travel enquiring on cancelling my hotel and car rental. I was advised by the agent that I could cancel but would only be refunded in 8weeks. I then went onto the Website and cancelled as advised. Today, 8 weeks later realising that I haven’t been refunded I call Discovery and I’m advised that I need to fill a form and wait for another 8 weeks. This is pathetic and disappointing service from a company that prides itself as being futuristic and digital. Why do you have a cancel option online if u still require forms to be filled? And why do u not autoforward those forms forms to customers when you get cancel requests from your system. If I had not called I could have waited forever as there is no courtesy call whatsoever to clients.