Breach of Contract and Non-payment

1. Query regarding the booking of a minor (with Vitality status) traveling with an adult (with Vitality status)<br> 2. Vitality call center do not answer the phone. i waiting for over 30 minutes without answer and on about 5 separate occasions<br> 3. I booked a return ticket for myself to pick up my daughter in Durban<br> 4. i then tried to book a ticket for my daughter to travel with me and the online vitality booking through Kulula did not allow me as my daughter is a minor<br> 5. i phoned Kulula and they said i must book my daughter as an adult<br> 6. i mentioned that i would lose out on my vitality discount to which they said they cant help me<br> 7. i managed to get though to Vitality, through a discovery agent. the agent said that getting the discount was not possible and i would have to book her as an adult. <br> 8. this is not acceptability as i am paying for my dependents and receiving these discounts. <br> 9. on top of this since Vitality are so lethargic on their queries i also had to pay more than 2 half times more for my daughters ticket.