Breach of Contract

I had an internet issue for 5 weeks. Vitality Broadband kept blaming Telkom. Telkom sent 3 technicians out over that period - but the conclusion every time was that Vitality Broadband was issue. My IT guys also came thru' twice. I was told to it's my router and I need to buy a new one. Eventually 5 weeks later - 6 case reported no's on vitality alone - I was told "oops - your port is blocked on Vitality side....they 'unblocked it' and no more issues. Except for a Telkom bill for 3 unnecessary call outs....which Vitality Broadband needs to pay. I have spend 2 weeks try to get hold of consultants, team leaders, Business Unit mgrs,etc - but continue to be give the run around. I only have one thing to say : Pay back the money.....it's the honest and decent thing to do. Your fault - you carry the bill. #paybackthemoney