Bounced between Vitality and Card

I have in the last 8 days been trying to obtain info re the billing due for March on my Vitality watch and I met my goals for 3 out of 4 weeks. Call Vitality, told to call Card. Call Card, referred back to Vitality as they do not have info re Vitality billing (which makes sense to me). Call Vitality again and again told to call Card. Eventually last week found out that the billing was due to run on the 10th. Being a Sunday, it would run the next day. To date nothing has run. I called again this morning and the Vitality agent again referred me to Card. Threatened to do what I am doing now: Place a comment on Hello Peter. Suddenly they could assist, asked to hold, upon picking up the call a gain, the agent then told me that I was due to be billed R 129 for missing 1 goal - should have run on the 11th. As it has not, she has no clue when it will run. Last month my entire months goals (met 100%) disallowed because there was not enough money on my card when they tried to collect the amount due for the missed goals in January. Never done on due date, but sometime thereafter, max amnt. The inefficiency and lack of service was for umpteenth time: It is a new product. UNACCEPTABLE.