Booking flights through discovery vitality doesn't work.

After jumping through all the hoops and finally becoming Diamond members of discovery vitality we want to use the benefits. The flight discount specifically. However, we cannot book through the website as it continues to buffer once you are finished with your booking process. If you call the help centre, first you contact kulula's very busy call centre, followed by being placed through to a NEW department set-up to help with this problem. The person on the phone will inform you that often the call gets dropped or the operator cannot hear you. Here they give you a number you can call to be placed on hold again. If you contact discovery about this they also place you on hold in the same queue.

They know about this problem. They have known long enough to set-up a new department to tackle this problem. This still doesn't work. I was on hold for an hour. For nothing to be sorted out. No, I am just going to book normally. Discovery wins all the way. Conveniently their website doesn't work. Their call centre is too busy to take your call and you can never use your discount. Yet, we still pay for this every month. I would have given them 1 star but the operators on the phone are very nice and understanding. The solution just simply doesn't work. I don't have an hour to be on hold.