Billing / Repeated Unauthorized Debit

❗ SERIOUS COMPLAINT: Repeated Unauthorized Debits & No Management Call Back

I am lodging a serious complaint against Discovery Vitality regarding repeated unauthorized debit orders on my bank account.

Discovery Vitality has been debiting my account without my consent. I reported this issue last month and was explicitly advised that:

A refund would be processed, and

A team leader or manager would contact me

Despite several follow-up calls, I have not received any refund, nor has any manager or team leader contacted me as promised.

Disturbingly, my account was debited again last night, even after the issue was escalated.

This situation has caused me significant stress, as I carefully plan my funds to cover essential debit orders. Due to these unexpected and unauthorized deductions, I am now at risk of having insufficient funds for my home loan / bond debit order.

This is unacceptable and reflects a serious failure in billing control, escalation, and customer care.

I am demanding:

An immediate refund of all unauthorized debits

Written confirmation that no further deductions will be made

Urgent contact from a manager or team leader

A formal resolution of this matter without further delay

I expect Discovery Vitality to treat this complaint with the urgency it deserves.