Billing Issues regarding Vitaly monies allocations

Discovery Health's accounting system. I have Vitality as well. What a nightmare. When it comes to their monthly recons; Discovery Health has 2 options when paying Medical aid and Vitality. 1st Option: One can pay their Vitality portion together with the medical aid portion directly to their "Discovery Health Contribution Fund using their medical aid number as reference". Discovery Health accounting system is "supposed to allocate the Vitality amount automatically every month... This DOES NOT happen. When is doesn't get allocated; we the client is required to then send an email requesting them to allocate our Vitality portion to our Vitality fund BECAUSE if we don't; They don't. Their agents advise their system automatically does it but IT DOESN'T always do so. So we have been now using their 2nd option: Which is to pay our medical aid amount directly to their Discovery Health Contribution Fund using the account number we were given along with our medical aid number as reference and then pay separately our Vitality portion directly into their Discovery Health Ancil****y Contributions fund using our medical aid number again. Well, this is also NOT working because whether we pay both amounts with our medical aid number or pay the separate amounts into their 2 separate fund accounts; the Vitality still DOES NOT get allocated and I then get emails and sms notifications of non-payment and benefits being stopped for Vitality. Just received another notification for non-payment for 2 months and my Vitality was stopped...again! ... Even though we've paid, using the correct account numbers and references. So I must now; on a monthly basis as a client, pay into the 2 accounts provided and then still send an email with the proof of payments according to the Discovery agent who assisted me today; and then they will allocate the monies. Pathetic!!!