Billing Issues

<p>I received the below email from Discovery Credit Card Divisoin Monday.</p> <p>"We could not debit your Discovery Card with your Apple Watch penalty amount for May.<br />You achieved 3 weekly goals in May and your goals for June will not count towards your achieved goals and as a result you are responsible for the full penalty amount.</p> <p>You will be debited a total penalty amount of R406.19 from your Discovery Card on 10-07-2016."</p> <p>Firstly , I have record of the Penalty amount for May being deducted on the 13 June 2016. It is clearly reflecting on my Discovery Credit Card Statement.</p> <p>Secondly, I reached all my golas for June and have proof of this on my Rewards dash board. However this email stated that my Goals will not count and I am now Liable for the full amount?? If the goal is reached , the watch is funded by discovery. So WHY has the amount of R406.19 been deducted from my account??</p> <p>Thirdly I am very curious to know how Discovery calculated the amount of R406.19? This amount does not make sense to me and furthermore I am now going to be liable for the interest incurred on this amount that was debited from my account in ERROR!</p> <p>Lastly , up until 2 months ago I was very happy with the Rewards programme. Points were correcly allocated, golas reached and everything ran smoothly, but the last 2 months have been a disaster. At least once a week I need to send an email to ********** for steps points that are not pulled through and then I have to wait for the points to be Investigated. The app is not working to its full capacity and is costing me more time and frustration than needed.</p> <p>I have always been happy with the service I get from Discovery and Vitality, but the rewards programms have been a major fail . I suspect the app was rolled out prematurly to your clients and further testing and optimizing should have been done before going live. The service and support has been shocking and I am sick of the generic responses given by you agents.</p> <p>I am now short R406.19 due to a system or admin error from Discovery . I have logged 2 calls and sent an email and all I am told is they will get back to me in 5-7 Working days. Why should I have to wait for my money???</p>