AM
Amithe M
1 reviews | Active since Feb 2011
30 Oct 2015, 20:19
Billed for Prepaid Airtime that was never received
I sent an sms to Gotprepaid to purchase a R275 Vodacom voucher. An amount of R264 was deducted from my bank account but I never received an airtime voucher. <br> <br> Instead I got an sms from Gotprepaid saying \ERR[115]:Merchant Monthly Credit limit exceeded".<br> <br> Firstly"
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Discovery Vitality & Vitality Mall's replyOfficial
02 Nov 2015, 09:36Hello amaharaj,
Thank you for your comment and for bringing this matter to our attention.
We have referred this query to GotPrepaid and one of their senior Customer Service agents will contact you and resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We have referred this query to GotPrepaid and one of their senior Customer Service agents will contact you and resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Discovery Vitality & Vitality Mall's reply02 Nov 2015, 09:36
Official
Hello amaharaj,
Thank you for your comment and for bringing this matter to our attention.
We have referred this query to GotPrepaid and one of their senior Customer Service agents will contact you and resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We have referred this query to GotPrepaid and one of their senior Customer Service agents will contact you and resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality