Beyond disappointed

From the app to telephone call, it’s bad. They don’t understand what I’m saying, what they have on their side is different to my information. They can’t receive my email now they have to go look for it during their lunch break?? They can not send me what is on their system, they will have to ask their manager… Then how can vitality make up their own norms for bp, that is different from the rest of the world?? My bp was 130/78 which is normal. They say less than 130… that would also normally include 130, but no not vitality. I’ve told the nurse I had a headache that day, which now was a sign that I was getting sick… I donate blood I do all these things and now they want to tell me, my bp is not right. How??? You can’t make your own things up as you go, and really who still really uses BMI? Muscle mass is far more important.