BEWARE THE CHEAT

I have been a Discovery member for approx. 14 years and a Vitality one for most of that as well. I have been a gym member for that period too. The conditions to keep one's gym benefit active was a mandatory 3 times a month, then it changed to 36 times per 12 month rolling period. I believe this was changed to get rid of their old legacy members such as myself! Herein lies the cheat! I travel alot for both pastime & work, as I am a pilot. I was surprised to learn that in early June my gym membership was cancelled due to falling short of 2 visits in the month of April. I had checked in March and went to the gym 11 times but was away most of April. I was willing to provide proof of my trip etc however this fell on deaf ears at management level. The service I received or lack thereof was APPALING - they were not willing to review my case and I am now expected to pay more for a product that I've always had. I use my case as a warning to everyone as Discovery Vitality has found a way to cheat the consumer!! And it's clever! Consider yourself warned!