Benefits result in massive discomfort and inconvenience!

<p>We booked, as per usual over many years of being a Discovery insurance, life, medical and vitality member, a vehicle and were told we could only deal with Tempest Car Hire and no longer Euro Car. From the begining we experienced problems, waited for a body to arrive so that we could be served. My husband took pictures of the empty counter with not a single staff member in sight!! We were told by Tempest Durban office that unlike Euro Car, Tempest does not have a large fleet of vehicles, therefore limited in our choices and quality! We waited for over 45 minutes for a replacetment car seat, as the one allocated stood on the floor which was beyond disgusting filthy and certainly not fit for a toddler. Eventually the replacement arrived and told that car seats are not fitted. My husband and I battled for a long period of time to 'install' the car seat only to discover the replacement car seat was faulty!! The vehicle too had a suspension/ball bearing problem and would swerve all over the road, we certainly did not feel safe and this too had to be replaced. We spend a fair amount of our holliday time driving backwards and forwards to the Durban Airport Tempest offices. We returned the vehicle in Jhb, told to return it to Midrand. After driving over 7 hours, exhausted with an equally ratty toddler we discovered their Midrand dept was closed over the weekend. In the early hours of Sunday morning we once again attempted to return the hired vehicle but were informed by the call centre that only OR Tambo International and Sandton The Radisson at the Gautrain will accept vehicle returns over the weekend. The vehicle was returned to The Radisson and this morning I received a call from Tempest Durban, Daniele, enquiring where the vehicle was returned to!? No communication at Tempest, terrible service and that is if one can find anyone to assist, adding to our further inconvience and tiredness after such a long journey. The vehicles hired out in poor condition and unsafe, the car seats booked months in advance beyond disgusting and not fit for humans let alone a baby!! This totally unacceptable service certainly spoilt what could of being an otherwise pleasant trip back home!</p>