Benefits reduce but Discovery Vitality NEVER ready 1 Jan

<p>Once again a new year has dawned and Vitality have not got their ducks in a row to effect the changes to their benefit offerings as well as deal with all the queries that may arise. Come 1 Jan, my healthy gear benefit goes from 25% to 10%. In order to get it back to 25% I need to do a fitness assessment. But it seems impossible to do a fitness assessment because Vitality changed this test late last year. Instead of ensuring all biokineticists in the wellness network are ready on 1 Jan to do the test, they have dropped the ball so badly that it's impossible to get this test done anywhere at the moment (because the bio doesn't have the equipment, new system, or is not yet "trained"). So you are quite happy to reduce my benefit, yet you don't give me the opportunity to restore it to what it was? It's really unfair. You have months to prepare for 1 Jan (it doesn't come as a surprise), so why not plan better? It's not like this is the first time you're doing this. Far as I'm concerned, my healthy gear discount should stay at 25% until at least 31 Jan when you have sorted all your nonsense out. Don't penalise me because you are disorganised. </p> <p> </p> <p>I also renewed my Team Vitality membership this week and even that's a total mess. I got told I had not paid my R400. Then I got told there is a system glitch and the letters to members will go out next week. We wait...</p> <p> </p> <p>When I look at the race calendar for Team Vitality there is not a SINGLE event in Gauteng that you can get cash back for, over the next 3 months. I'm in Gauteng and all the events are eastern and western cape. It's a total joke. I'm a competitive athlete and take part in most of the major events through the year, starting tomorrow with Kudus 15 at Wits. Do you know I never received ONE single cash back in 2016 for a race entry? There is zero benefit to belonging to Team Vitality. Impersonal. Disorganised. Why oh why did I renew? </p> <p> </p> <p>We are still waiting for parkrun points to be awarded for BOTH 31 Dec and 1 Jan, and not just one or the other date. Mine got sorted after a query but my boyfriend is still trying to get his sorted. I told the agent that it's a national issue. What does she do? She fixes mine and nobody else's. as a result, my boyfriend didn't achieve his points target last week but I did. </p> <p> </p> <p>I'm really tired of the emotional drama relating to Vitality. I wonder if it's even worth it. A new year and a repeat of the same. It's such a wonderful idea but you guys simply never learn from one year to the next. Why doesn't someone in leadership ever address this? I honestly think you've bitten off more than you can chew and you make too much money. Service is not the priority. A very bad reputation, yet we are all suckers for more. </p>