Benefit activation

I went to dischem pharmacy on 3 Jan for my verified weight. That was done and all went well. And after 3 days I checked if the data was uploaded there was nothing. I the. Contacted the call center and was advised to load it manually Wich I did even email discovery my report the the response was that I should do it my self and I had already explained the error I was getting on their website when I tried to do it manually. I even tried to send them a report for the 100 day baby benefit got a ref number but still the points are not allocated 2 weeks later. A consultant call me back to let me know that they can see my report from dischem but it was captured on the wrong system he advised me to call dischem to get the to capture it on the right system which I did and the lady confirm that it was done a week has passed since and I still can't activate the benefit. Please not that activating 1000 day baby benefit was also mission impossible for my their website is just not working and to be honest a waste of time and data on my side