Belaglik

1. In October 2022 whilst in the UK visiting family my sister had a fall resulting in me needing to change my flights, booked through vitality. After many hours on the phone the travel consultant informed me of two options- I'd need to pay R18k to change the return flight to the new date OR I could cancel my return ticket and apply for a refund and then re-book when I new my new travel dates.

Naturally I opted to cancel the flight and get a refund as I made another plan to fly home on a different airline carrier. When I arrived back in SA I started the refund process with Lena Ngwenya. I submitted all the documents and was told I would be refunded in 8-12 weeks. 12 weeks passed and I emailed Lena to find out what was happening and was told it was escalated to Finance to process. Two weeks later I emailed again as I was yet to be refunded, Boitumelo responded and asked me to fill in all the forms AGAIN. I did as asked and when I queried with Boitumelo as to how long it would take, I was told another 8-12weeks... despite already having waited that long. This was submitted on the 24th of April. I have emailed Boitumelo numerous times to find out when my refund will be processed and have had no response whatsoever, not even an acknowledgement.

2. I have been an advocate for Discovery and Vitality forever, I have been called Miss Vitality as I could tell everyone and anyone anything they needed to know about vitality and how to earn points, play the gameboard and use their points.

I have been so disappointed in the "new and improved gameboard". I achieve my exercise and spend goal every single week and yet I only get to pick a tile on the gameboard every second week now instead of weekly?

Last week when I went to the board it said "Gameboard Wednesday 14 June, Played on 7th of June" ... how on earth could I have played the gameboard before it was even available????

The stupid gameboard issue I can get over, however the 6 month wait for a refund with absolutely no communication except "it has been escalated to finance" is quite belaglik. Not to mention the R6k we wrote off during covid for cancelled airtickets because apparently the receipts we sent (which were from Discovery) weren't valid.