BE CAREFUL! Discovery changes their Vitality points criteria without warning

<p>I looked at the Vitality website on 14 April to see how much points I can get for hiking. So I went hiking and should have received 450 points. I only received a 100 points. So I logged a query online on 20 April and received no reference number, nada. Just an email saying they will reply in 24-72 hours. On the 2nd of May I still had no correspondence from them. So I phoned and waited for 8 minutes just to SPEAK with someone. When I finally did the discovery person said I should mail screenshots to an email address they provided. The person said a reference number will be sent to me. Two weeks passed. Again, nothing, nada. So I again phoned and again waited nearly 10 minutes to speak to someone. This time I got a reference number and when I phoned this morning, guess what, nothing has happened. This is another week down the line. Now when I look on their (new) website the old table that I downloaded on 14 April is gone. Discovery never sent a mail saying that the old tables are irrelevant. Hence, they change things that has quite a large financial implication, willy nilly without any correspondence. If I don't hear anything from Discovery by the end of today I will take this further. </p>