Battle to cancel Vitality

I sent an email on the 14th of September to cancel Vitality membership<br> I got an automatic response to tell me that my vitality services will no longer be active <br> The Reference number from the email was ***<br> I also had a phone call and it was confirmed over the phone that it was cancelled <br> I then notified our company HR department that it had been cancelled <br> I was surprised when they deducted the money now 23 October for Vitality for this month <br> <br> I then sent an email to query this and got an automatic response with the following reference number *** and I am still waiting a response this was sent Friday 23rd October <br> <br> I then called them today and spoke to Lindor who says that I cannot cancel this and that my Employer must cancel and I must fill out forms and that it is not cancelled <br> <br> I want my money back for this month as I have not benefitted at all from this and do not see why they cannot cancel and if my employer was supposed to cancel it then surely they could have informed me of this the first time I called