1 reviews | Active since Dec 2014
Basically told my monthly payment does not include answers to my questions
<p>So my Hellopeter post from yesterday once again proved that I am not getting the service I pay for. Discovery Vitality told me that I was SPAMMING their page? Why? I received a generic reply for EVERY question I asked WHICH DID NOT address my questions. So I asked the question again to get an appropriate answer. To my shock, I was banned from the facebook page. Why? Because I was asking some tough questions. And I was told that my monthly payment does not allow me the pleasure of receiving answers on my questions. </p> <p> </p> <p>Discovery, what do I have to pay to receive answers on my questions? Is there a Answer Package which I need to take out to ENJOY THE BENEFIT of having my questions answered?</p>
Hi Massyn
Thank you for your post.
We have an open inquiry on our end regarding your apple Watch benefit.
The reference number for your inquiry is ********** 092 and you will be provided with feedback in the next three to five working days.
We would like to re-iterate that we have addressed your concerns as best as we can. If you have any further queries, please do contact us on the following number ***or email us on **********
If you have any more queries, please visit our online Vitality support page: www.discovery.co.za > Vitality > Vitality Support for a range of troubleshooting options.
Regards,
Discovery Vitality
Hi Massyn
Thank you for your post.
We have an open inquiry on our end regarding your apple Watch benefit.
The reference number for your inquiry is ********** 092 and you will be provided with feedback in the next three to five working days.
We would like to re-iterate that we have addressed your concerns as best as we can. If you have any further queries, please do contact us on the following number ***or email us on **********
If you have any more queries, please visit our online Vitality support page: www.discovery.co.za > Vitality > Vitality Support for a range of troubleshooting options.
Regards,
Discovery Vitality
"We would like to re-iterate that we have addressed your concerns as best as we can."
Who decides that you answered the question sufficiently? You or the person asking the questions or the client asking the questions? I have been waiting months for your clinical specialist to call me and I asked on facebook for this person to call me. Numerous times. And instead of the Vitality page getting this person to call me, they rather ban me from the page? How is that good customer service? I have tried calling you but the waiting period is approximately 17 years. I am not going to waste my time trying to contact you. I am not paying you for myself to have to call you to sort issues out. I pay you to sort stuff out for me.
"We would like to re-iterate that we have addressed your concerns as best as we can."
Who decides that you answered the question sufficiently? You or the person asking the questions or the client asking the questions? I have been waiting months for your clinical specialist to call me and I asked on facebook for this person to call me. Numerous times. And instead of the Vitality page getting this person to call me, they rather ban me from the page? How is that good customer service? I have tried calling you but the waiting period is approximately 17 years. I am not going to waste my time trying to contact you. I am not paying you for myself to have to call you to sort issues out. I pay you to sort stuff out for me.