Bankmed, Discovery Health, Discovery Life Insurance and Vitality

<p>I am wondering, how many Bankmed members are out there, that are not aware of the system error, or are aware of the system error and have been told countlessly that this is how the system works and it can not be changed.</p> <p> </p> <p>I am a Bankmed member, I was on diamond status on my Vitality policy that was linked to my Discovery Life Policy.</p> <p> </p> <p>In 2016, I one day suddenly realised that I was no longer Diamond status but was knocked down to Blue Status. I queried and queried it, escalated it, and miracously was put back on Diamond status, only to find out at the end of the year, I was never really put back on Diamond status, but the system was jippo'd to have my status reflect as Diamond status.</p> <p>At the end of the year one of the Discovery brokers phoned me, and I thought it good to re-evaluate my portfolio, just to realise the following.</p> <p> </p> <p>1. I never received my 5 year cash back bonus. This was rectified and myself and my husband was paid out.</p> <p> </p> <p>2. However when I met with the broker, I released that my last year was on Blue status.</p> <p> </p> <p>So guess what happend...... I have my own Vitality profile linked to my own Vitality Life policy. My husband who is also on Bankmed had his Vitality profile linked to his own Vitality Life policy.</p> <p> </p> <p>However all of a sudden, I am blue status. I then get told that in Discovery rules, the medical aid takes the hightest priority. I was kindly put onto my husbands Medical Aid, which contains my Vitality profile. No longer can my Vitality profile be linked to my Discovery Life profile. Interessting........... Would have been nice if they had phone and informed me.</p> <p> </p> <p>I made numerous calls to Discovery only to hear from the front line staff, to the supervisor, to the Broker - Sorry we cannot fix it as the system does not cater for it!!!!!!!!!!!!!!!!</p> <p> </p> <p>Really..... you must be joking. I am a Business Analyst. This is what we do on a daily basis, we analyse systems and then guess what, identify rules that need to be changed, and then get the rules changed in order to satisfy the customer. But no, not Discovery, not Adrian Gore........ no, they were willing to lie to the few lamen people out there and get away with all the other Bankmed members who have not fully realised what had happended to their Vitality status.</p> <p>No where dic Discovery offer to make a manual adjustment, no...... all I heard - The system does not cater for this.</p> <p> </p> <p>It amazed me when I looked at my statement, that for 6 years I was happily on Diamond status, expect for the year Discovery came and took over the underwriting for Bankmed.</p> <p>O yes, and how miraculous it was to find out that my 2 children was also now part of Vitality without us even asking them to add them to Vitality, and how happily the money is just taken off our account every single month.</p> <p> </p> <p>People please go and check your policies, stop taking things for granted.</p> <p>Discovery Health employs alot of Business Analysts and Developers, and surely they should make capacity to fix this rule!!!!!!!</p> <p> </p> <p>Or else just turn a blind eye and pocket all the innocent people's money.</p> <p>Have to say the cherry on the top was when my broker told me, she knows about the problem, and all the brokers working for her, comes to her everyday to complain about the problem, as they do not know how to explain it to their clients.</p> <p> </p> <p>So the problem is well know and pretty well ignored.</p> <p> </p> <p>Well done Adrian Gore !!!! I used to have respect for you.</p>