Bad Treatment Received from Vitality

Good day,

On the 5th of April 2018, I activated my vitality running benefit of which I paid R 450.00. On the 6th of April 2018 I received communication for Vitality to confirm that I can collect my running licence. On the 9th of April 2018 I called Discovery requesting to collect my license at Sandton on Friday ( 13 April 2018) and I was told that I need to collect on the region that I selected when I was activating.

Same 09 April I went to Discovery Menlyn Main Store and I was assisted wit Thekelo of which I was informed that they are out of licenses. Then I asked why did they not communicate, I did not receive response instead that I was told that the manager is going to call me and make arrangements when they have licenses. Even today I have not received any call/ email from Vitality informing the about licenses . I have been calling vatality trying to get my license without any feedback I even tried to call the benefit I was told I will not get my money back if I cancel membership. Last week Friday ( 13 April 2018) I was told that my license will be delivered to me on Monday( 16 April 2018), today is the 18 April 2018 my license has not been delivered and then again no communication from Discovery/ Vitality was received. I am unable to register for my races as I do not have a running license and I cant afford to pay for a temp license for something that I have already paid for.

Vitality is taking me for a ride, they do not care about their clients all they want is the money coming in. Please assist with reporting Vitality.