Bad to Good

I just want to express my sincere gratitude to Annestine Phillips / Mccarthy, Service Consultant at Discovery Vitality. For weeks now I have been battling to activate the shoe booster benefit. I have sent emails, face book posts and messenger posts etc. All they could tell me was that they are working on the “technical” error and I should check on the website for feedback. After being so frustrated with their generic responses, I decided to telephonically contact Vitality. Thank God, the person I was transferred to was Annestine. She listened to my situation and was humane instead of being generic. She delivered on her promises and kept me updated throughout the process. Unlike her colleagues who merely directed me to follow up on their website for an update. She turned a bad customer experience to now restoring my belief in the vitality product/s once again. Thank you Annestine. I truly appreciate your wonderful service.