MM
Maphetla M

1 reviews | Active since Jul 2010

07 May 2015, 15:31

BAD SERVICE PROVIDER WITH KULULA

I have been trying to book accommodation in PE for 3 hours. Your Online system is refusing to take my credit card details. I spoke to a Vitality consultant who blames, Kulula. Spoke to Kulula they blame vitality and discovery card, I spoke to discovery card and they blame vitality. I am not sure who is to blame anymore. At this point my accommodation is costing me more money because I cant use my discovery card to make payments, and while I am waiting for you to sort it out I might not get a reservation on the dates i want to travel anymore. This is really unacceptable. I am paying for a loyalty programme that is not being of any use when you need it. <br> <br> These are the names of the people that I spoke to: Kedibone (Disc Credit Card, Timothy Vitality, Sinah Kulua, Herald Kulula) All of them ahve blamed the other department as to why my transaction is not happening. <br> <br> Sies

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply07 May 2015, 18:08
Official
Hello zakesman,

Thank you for your comment and for bringing this matter to our attention.

We have requested that a Vitality specialist contact you to discuss.

Regards

Marvin Mo***eng
Discovery Vitality