Bad service from Vitality sales department and the team leader Tsholofelo Aphane who does not reply to emails and note interested to assist.

Bad bad service from Discovery Vitality Department. Queries were never resolved instead mix up of my vitality benefit, I requested my vitality to be reinstated to Keyfit but I was advised by the Sales team leader that they are struggling to do the changes as this will result in me paying another activation fee from Virgin Active which I made it clear I will not pay. I got an email from Sipho Dikili that confirmed that the activation fee for Virgin Active has been waived. called to confirm which benefit I am on they confirmed Discovery Combo for R289 which I eventually accepted as I will not pay the activation fee again, I received an email after the call made to confirm cover and I received an email on 06/09/2017 15:53 confirming the monthly fee of R289 as I wanted to send the confirmation to our HR department which I have and they confirmed with SASFIN that I am on vitality combo and they will deduct two payments from my salary.

I will not refer anyone to a company that has *********** consultants