Bad service from discovery vitality , Lies, unprofessional call centre agents

Discovery called me in the 22nd April 2025 , offering vitality . Which I accepted and then was assisted to complete the process and was told by Jaden that was application was now finalised and I now had vitality. In order to have the gym benefit I had to open an account, indeed I was called and by the following day I had a bank account. I was told to proceed to virgin active to activate the vitality benefit and pay the required amount. I went to virgin active only to find out that I dont have vitality, however they had already cancelled the current contract and on the 1st I noted that virgin active debited my account for the cancellation because of the lack of vitality. Subsequently I called on the 30th April 2025 spoke to Sphamandla wanting to confirm what virgin active said , and before the call I explained what had happened. Only to be told that I failed verification and I must sort myself out on the internet, when I asked for a manager or team leader the Sphamandla kept on repeating the script and hung on me . My call was around 16:58. I found it rude that he didn’t respond to my request but repeated a irrelevant script to a serious problem I had. I called again on friday the second and torrieg sent me an updated qoute but I am still awaiting feedback. I haven’t been to gym for more than a week, can someone help. Discovery has just been consistently disappointing . And I find it disappointing that a company this size could lie to me and say I have vitality when I dont have.