Bad Service - Discovery

I signed up for Vitality in September 2019. I was told that I will be able to activate my Apple Watch Benefit today on the 1st Of October 2019.

I do not live near an iStore and the closest iStore to me is the Brooklyn Branch.

I have already made travel arrangements and reserved my watch and other Apple products at the Brooklyn Branch.

Today when I tried to activate the Apple Watch benefit, the option is not available on the Discovery App.

I have phoned several times and the matter has been escalated, this was around 10AM.

I just phoned at 4pm, and no one has even looked at my issue.

I feel that this is absolutely unaccepting telling me that I will be able to activate the benefit today, and then there is no option to activate.

I am considering cancelling al my products with Discovery.