Bad service by Discovery vitality

I’m very dissatisfied about the service received from Discovery vitality. Today is my 4th call requesting that they cancel my membership. Last month I called and spoke to a gentleman named Sheraaz whom confirmed that it was done. When I followed up a month later I was told system couldn’t synchronise my request and this was mentioned by Andrew Botha.

What a reason, we trust big institutions to have robust systems to manage our personal details, funds and etc but their systems don’t flag gaps between instructions

This show that consultants in Discovery only think incentives rather prioritising customer’s request, due to this I paid R640 more to virgin active. If I’m not refunded my next step is the ombudsman