Bad Service at Discovery Group

I am extremely disappointed with the service i have received at Discovery with regard to my Vitality. I was on Discovery Health which due to reasons beyond my control i requested for cancellation w.e.f 31 Dec 2018. I however did not want to lose the vitality and hence i took up a Life Cover Policy which is inclusive of vitality. However in January Discovery Health deducted the full amount which i reversed as i had requested for cancellation. On 1 Feb the vitality amount was deducted from my account and on 1 March the policy amount including vitality was deducted. I continuosly went to virgin active and they also continued to deduct the Vitality members amount in January and February. On 1st March i noted that Virgin Active deducted the amount for normal membership and upon enquiry they advised that vitality cancelled my benefit w.e.f22nd February. They however advised that i should contact Discovery directly and find out the reason of cancellation. THat is where my nightmare started. I called Discovery on 4th March from my cellphone. The consultant could not explain as i told her what happened and she advised that they cancelled the benefit because there was a break but she could not explain why a separate amount was deducted and also why i continuously had access to the gym if the vitality benefit was not transferred to the new package. She indicated she was checking with billing and i was made to hold for sometime then she came back on the line and gave the same reason that they couldnt transfer. so i querried what this meant and she again put hold of me to consult and i lost the call. i contacted Discovery almost 4 times the same day asking to speak to the same consultant as i did not want to keep repeating so she could advise what she found it. after leaving messages for her the woman never contacted me. I continued with the nightmare of calling on Tuesday 5th, Wednesday 6th, Thursday 7th Friday 8th etc. I found different consultants who passed the bug to either Life, when i speak to Life, they say its Discovery Health, when i call discovery Health am taken back to vitality and vise versa. On Friday i contacted Virgin Active as i was exhausted with all the running around and they did a 3 way conference call with Vitality (Andrew). He was very helpful and promised he would investigate and come back to me as soon as possible. He followed up with an sms at around 3pm to say he had not forgotten me he was still investigating and would contact me.. Friday ended with no call. I went to the branch of Virgin Active and on their profile they indicated they were waiting for Vitality and they could not do anything and this time my access to the gym has been taken away. Andrew never called. I continued with my job of calling Discovery on Monday 11th. I asked to speak to Andrew and messages were sent as again i did not want to explain myself to almost a 10th consultant. Andrew never called but instead sent a message that he understand am looking for him and he promised on the sms that he would call. Tuesday 12th came no call from Andrew. I contacted and spoke to another consultant who indicated it is not Vitality or Discovery and i should be speaking to Billing department - which i didnt because am extremely exhausted. I contacted Virgin Active who were equally rude and they advised me not to call them again as it has nothing to do with them. They indicated Vitality had advised them that i need to start the process of joining all over again. Infact the extreme rude woman advised and put on the profile that i need to pay the full members amount of R800 and pay the rejoining fee of R799 and i will be starting all over again. I am soooo drained, the vitality no. is still the same hasnt changed. i tried to send emails to all entities of Discovery - from Health, Vitality, Life and i attached my bank statement showing the amount deducted but todate no response other than acknowledgement of email. Virgin active on the other have denied me access to the gym until i have done what they have been advised by Discovery.

CAN SOMEONE PLEASE TELL ME WHAT I NEED TO DO. I am sooo drained. These are all the reference nos for some of the frustrating calls. ********** 36, ********** 460, ********** 74, ********** 23.