PK
Paul K
1 reviews | Active since May 2012
02 Apr 2019, 13:22
Bad Service and unanswered questions
I have been a member of Discovery Medical Aid for almost 20 years and a Vitality member for 10 years. During March 2019 we had load shedding from Eskom. The WHOLE of South Africa was affected. I knew I was going to have a problem with my gym visits not been recorded properly due to this. I emailed and called Discovery on a number of occassions and all I get is people "passing the buck". I have been denied access to Virgin Active due to no fault of my own and I cannot get anyone at Discovery to take ownership and sort this out for me. I am ready to cancel my medical aid and vitality with immediate effect if this is not sorted out within 24 hours
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Replies (2)PK
Paul K's updateReviewer Update
04 Apr 2019, 13:32This is SO sad that these huge corporate companies do not really care for you as an individual but rather as a number and money in the bank. After almost a month now and many emails and phone calls with promises of getting back to me has all failed dismally. I am glad I am cancelling my medical aid after 17 years of loyalty. SAD VERY SAD
PK
Paul K's update04 Apr 2019, 13:32
Reviewer Update
This is SO sad that these huge corporate companies do not really care for you as an individual but rather as a number and money in the bank. After almost a month now and many emails and phone calls with promises of getting back to me has all failed dismally. I am glad I am cancelling my medical aid after 17 years of loyalty. SAD VERY SAD
PK
Paul K's updateReviewer Update
08 Apr 2019, 08:42After numerous emails and PROMISES from Discovery to get back to me within 2 working days has all been a load of ******* and LACK OF SERVICE. I would have thoughts my many years of loyalty to Discovery would warrant better service, but alas as with most corporates they could not care less for the individual. We are all JUST A NUMBER and money in the bank for the men and women in their "IVORY TOWERS"
PK
Paul K's update08 Apr 2019, 08:42
Reviewer Update
After numerous emails and PROMISES from Discovery to get back to me within 2 working days has all been a load of ******* and LACK OF SERVICE. I would have thoughts my many years of loyalty to Discovery would warrant better service, but alas as with most corporates they could not care less for the individual. We are all JUST A NUMBER and money in the bank for the men and women in their "IVORY TOWERS"