Bad Service

i bought tickets last year to travel to Rome ,i was supposed to leave on the 11th of march but the my ticket was changed to the 12th and that was a big inconvenience for me as i had booked tickets to barcelona and that meant i m going to loose on flights and a day on accommodation and loose on the event that i was supposed to do on the 14th in barcelona as i was supposed to collect my ticket on the 13th . so i asked to be moved to an earlier flight so i dont loose more , i rather pay an extra night in rome so i can be on time for the flight and the event .

on my way back again my trip was then rescheduled to leave a day later , meaning now i must pay an extra day in rome. i then sent an email to vitality to say please check an alternative flight for me . i got no response from the vitality team . i then had to make a call on monday after seeing that no one was getting back to me . the call was made around 11am , i was then told that my flight will be booked for the 24th and i must wait for the confirmation email. after 5 i realized that i havent received an email. i then had to call again where i found a very rude lady by then name of Robin who told me why am i calling them instead of emirates. i just had to humble myself as i was the one who needed help from the foreign country . she told me that me and my friend have to pay just to talk to her . we then paid 350 easch as per her instructions .as soon as we finished paying she told us that the flight is fully booked then only when i asked about accomodation then she said i must hold for her as she is contacting emirates . after 1 hour then she told me that she managed to get me flights for the 24th together with accomodation in dubai. the flight got to dubai at 12am , i had to wait for 3,5 hours to be taken to the hotel and had to travel back to the airport by 7 am. i was literally at the hotel for 2 hours . The service from Emirates was really very poor on how they facilitated the whole thing . my issue is why was i not assisted by vitality when i called at 11am and now i was forced to pay the 350. why didnt emirates pre book the hotel and transit visa for me while i was still in rome . Then flight from rome to dubai was 60% if not 50% full, the flight from Dubai to Johannesburg i spotted about 10 empty seat around me. people were sleeping across seats to show that the flight was not fully booked . why was my flight rescheduled ? and this tells me that even the 11th flight also had space and now i was forced to pay for accommodation when it was not necessary. even the return flight i was forced to book an extra day of which i refused then had to fight for me to be booked on the 24th like my original date.