Bad service

I never complain, but Discovery's service has gone down. I have a Healthy food payment that has not come through, Jacques was working on the problem . Lebogan g from Vitality spoke to me on the Thursday, promising that it will be fixed on the Monday. On Tuesday, when I saw it's not sorted, I phoned in. Jessica held me on the line for 30 minutes, then it cut off. Nobody has since contacted me.