BAD SERVICE

I am very upset .I joined Vitality last year in November and in the same month i joined planet fitness gym.They notified me that my account has been cancelled due to discovery having discontinued my membership.I called discovery to enquire and they confirmed this.The billing dept informed me that they were instructed by my employer that my medical aid with vitality will be paid by them and they then deduct the amount from my salary.My employer further instructed Discovery to change the codes and supp**** them with correct codes.Discovery never debited my employer neither did they debit me.I contacted them yesterday thats whem they told me all this.I then requested that they reactivate my membership i was told that it is not possible i should first pay R948 which is from the previous month that were not debited.It is not my fault that Discovery never did their job.I arranged for monthly deductions because i dont have cash lying around.Now me and my son are not able to go to the gym.I need this sorted out urgently