1 reviews | Active since Dec 2015
BAD SERVICE
I BOOKED A HOTEL ROOM IN SEPTEMBER THROUGH DISCOVERY VITALITY AND IT STATES THAT A BOOKING CAN ONLY BE DONE FOR THE MEMBER ONLY AND NOT FOR PARTNER ON THE ONLINE SYSTEM , ALTHOUGH WE BOTH ARE VITALITY MEMBERS ( SEPERATE VITALITIES ). I CALLED THE CALL CENTRE AT THAT STAGE AND WAS TOLD THAT WE NEED TO UPDATE A FEW DAYS NEARER TO PERIOD. NOW I'M TOLD I NEED TO PAY FOR MY PATNER SEPERATELY OR HAD TO BOOK 2 ROOMS . IF I HAD BOOKED DIRECTLY WITH TSOGO SUN AT THAT STAGE IT WOULD HAVE COST ME CHEAPER THAN WHAT VITALITY IS CHARGING ME NOW. I HAVE ALSO BEEN TOLD BY VITALITY THAT IF I BOOKED IN NOVEMBER IT WOULDNT HAVE BEEN AN ISSUE TO ADD MY PARTNER BUT BECAUSE I BOOKED IN SEPTEMBER I NEED TO PAY. VITALITY WAS SUPPOSE TO BE FOR GOOD HEALTH ,WONDER WHAT GOOD HEALTH IS IF YOU CANT SHARE YOUR ROOM WITH YOUR PARTNER WITHOUT A COST!!!!!
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
