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FARZANA A

1 reviews | Active since Dec 2015

22 Dec 2015, 13:05

BAD SERVICE

I BOOKED A HOTEL ROOM IN SEPTEMBER THROUGH DISCOVERY VITALITY AND IT STATES THAT A BOOKING CAN ONLY BE DONE FOR THE MEMBER ONLY AND NOT FOR PARTNER ON THE ONLINE SYSTEM , ALTHOUGH WE BOTH ARE VITALITY MEMBERS ( SEPERATE VITALITIES ). I CALLED THE CALL CENTRE AT THAT STAGE AND WAS TOLD THAT WE NEED TO UPDATE A FEW DAYS NEARER TO PERIOD. NOW I'M TOLD I NEED TO PAY FOR MY PATNER SEPERATELY OR HAD TO BOOK 2 ROOMS . IF I HAD BOOKED DIRECTLY WITH TSOGO SUN AT THAT STAGE IT WOULD HAVE COST ME CHEAPER THAN WHAT VITALITY IS CHARGING ME NOW. I HAVE ALSO BEEN TOLD BY VITALITY THAT IF I BOOKED IN NOVEMBER IT WOULDNT HAVE BEEN AN ISSUE TO ADD MY PARTNER BUT BECAUSE I BOOKED IN SEPTEMBER I NEED TO PAY. VITALITY WAS SUPPOSE TO BE FOR GOOD HEALTH ,WONDER WHAT GOOD HEALTH IS IF YOU CANT SHARE YOUR ROOM WITH YOUR PARTNER WITHOUT A COST!!!!!

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply22 Dec 2015, 14:56
Official
Hello FUZZPOP,

Thank you for your comment and for bringing this matter to our attention.

We will investigate this query and contact you to resolve.

Regards,

Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality