LV
Louter V

1 reviews | Active since Oct 2012

30 May 2016, 16:17

Bad Service

<p>Being a Bankmed member who got taken over by Discovery I received a call from Afzal Azziz the Sales Consultant from Discovery to convert me from multiply to Vitality. I accepted the offer whoever was not supp**** by all of the information by the Sales Consultant, however after numerous attempts and finally dealing with his supervisor was rectified. </p> <p>But since I have taken up the offer I have not received any correspondants as which was promised at the time and to date I have lost out on a lot of benefits if everything would have been done correctly and explained.</p> <p>I just want to mention that you Discovery is in breach of several acts in terms of Fais and Treating Customers Fairly and if not sorted out by the end of the week I will refer matter to Ombudsman for further review.</p>

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Replies (2)
LV
Louter V's update30 May 2016, 16:20
Reviewer Update

ID ***

Contact me on *** or ***

Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply31 May 2016, 06:46
Official

Good day Louter,

Thank you for contacting us, we have escalated your query to a Vitality specialist to contact you.

Regards,

Vitality Team