BAD SERIVICE FROM DISCOVERY VITALITY

I have registered on Monday 2018/03/26 , the lady that assited me did ask me questions and on that i requested that my details needs to be updated , adress , email and cell number, she also said that my account will be debited double as i have requested for a back date from begining of March as we were on our way to go and do hicking. On the Wedensdag I received a call to inform me that the payment can not be processed like that and i need to pay immediatly to activate the accoubt , a transfer was done and proof of payment was send through she informed me that i will receive an email to inform me that my Vitality is activated. Thursday i phoned in again the 2nd time with the questions i picked up that my details was still not changed she then informed me that she will update my details and that it will take 48 hrs for my Vitality to be activated and this was not explained to me at all. I have then left it to that as i knew that Friday and Monday was public holidays and decided that i will follow up in the aftenoon as it will only be 48hrs at about 13:00 o clock. I have made a call after 17:00 as that will now be longer that the 48 hrs. On the call all questions were asked again and still my details was not changed , the lady that assisted me said that she couldnt pick up my application for the full package on Vitality , she infromed me that i do have Vitality with my Bankmed and i did ask her if that is the full one as i paid in R239.00. Then she asked me if i want to reactivate my previous one as i had one before , i informed her that i had one before however this was a brand new application that i have done after that the phone cut , it can be due to me driving and decided that i will not phone back and see if the lady will call me back as i was already not happy with the service that i received and ja to my disappointment she didnt phone back , so i need to phone back and explain the whole story over to a new person and believe me i am not going to do it again , this is my last explanation and need this to be sorted out ASAP. I have downloaded the app already as i thought that all was sorted and that i will receive my points when my Vitality is activated , to my disappiontment it still show on zero. I would like to know why was all details given last week and an immediate transfer of money to be done and confimation given and nothing shows as yet.