Bad quality vehicle and terrible customer service

On 11 Oct 2015, I booked a Hyundai H1 8-seater vehicle 12 Nov - 15 Nov from Europcar through Kulula cars with Discovery Vitality. My family arrived from England and Cape Town for the trip. Europcar gave me a 10-seater Toyota Quantum CV08MPGP, the wrong vehicle with insufficient luggage space, I had no choice.<br> <br> The vehicle drove extremely badly, wandered around the road, bounced towards oncoming traffic and had very little power. Everyone felt very unsafe. I think that the shocks were badly worn. The trip took hours longer than planned and was very tiring.<br> <br> I contacted Europcar who promised a replacement vehicle. I waited for this for 2 days and nothing arrived. The driver was lost 250km away. I was forced to drive the Quantum back to Joburg to make flights. Again the trip took several hours and was very scary and tiring.<br> <br> The vehicle was returned with half a tank of fuel, yet I was charged R914.38 for refueling, which is impossible.<br> <br> I request a full refund of R4965.35 for the worst trip I have ever had.<br> <br> I am cancelling the 1-week Europcar booking I have for Dec.