Bad (non existant) customer service

<p>I registered an error with Discovery Vitality, on 12 September 2016, when I realized that points from my phone where not being recorded through the s-health app to the Discovery app. The consultant informed met that the technical department will look into the problem and revert back to me within 5 days. Up to this day, the problem has not being resolved and I have not heard anything from the consultant since 30 September when I made an enquiry on progress made. Why is it taking Discovery Vitality technical team more than a month to fix a system problem? Do they know what they are doing? And why am I not kept up to date with progress made or be informed if the query is still open or has been closed?</p>