Bad Customer Service

I phoned Vitality on 30 Nov 2015 to activate my account. I phoned from the Virgin Active in Sun Valley (new gym) as I wanted to register with the gym but had t be a Vitality member to receive the 80% discount each month and I wanted to take part in the special Virgin Active were offering of R700 refund of activation fee of R1355.00, if you attended the gym 24 time sin 2 months. I stipulated to the Vitality consultant that the Vitality had to be activated the same day on 30 Nov 2015. When the sales consultant tried to load me on at the gym it kept rejecting as the Vitality had not been loaded. I phoned Vitality on 1 Dec to query why it was not loaded on 30 Nov 2015 and was told that they did not have my bank details (which the consultant did nto ask me for!) and that they had a system error. As my Vitality was only activated on 1 Dec (backdated to 1 Nov so I could take part int he special) Virgin Active have now said (after 2 weeks waiting) that they cannot backdate application, despite the fact that I had requested Vitality to sign me up on 30 Nov. Due to Vitality