Bad customer service

Discovery is making a big thing about the new Vitality programme and Vitality Open. However, when it comes to giving you your bonus plays, it seems to always be an issue. For two weeks (week ending 21 September and 28 September 2018), I did not get the correct number of plays on the following Wednesday. The first week's play was sorted out on 26 September 2018. The second week's lost play was however never sorted out, despite about 5 e-mails to the customer services, until I just told them to just leave it. The customer service representatives clearly don't read the e-mails properly and, as a result, provide feedback that does not make sense at all!! The first time, I got a response that they need my vitality or ID number (even though this was clearly stated below my name), while they also address you incorrectly – not very professional. I thought my question was pretty simple and clear: I’ve made all 3 my goals (i.e. Vitality fitness; Drive as well as the bonus goal) for the week ending 28/09/2018 (I even provided phone screenshot of all 3 goals being met), but only received 2 game plays on 03/10/2018. However, with every e-mail response back to the customer services, you have to re-iterate the same point, only to have to wait another day or two before receiving yet another frustrating, incorrect response. The other standard response is to delete and re-load the app – the issue was clearly not on my side as I could see all the correct info, the app was updating correctly, etc. It is things like this that makes me to no longer wanting to participate.