bad customer service

I have joined discover health in March 2015, I regret it as every time I need to go to a doc there is always a problem saying we not loaded eon the system... when you try call them !st there is no option to get through to a person then when you do you get transferred to this one and that one then they just tell you if you want to cancel we can do it for you now over the phone if you do it before the 23rd there will be no charge this month. SO P:OINT IS THEY DONT NEED US AS CLIENTS THEY JUST TO HAPPY TO CANCEL THE MEMBERSHIP NOT TO GET A SULOTION FOR THE PROBLEM NICE DISCOVERY HEALTH if this is how you treat us how can we trust you with our health