Bad customer care at Discovery Vitality

I have been struggling with an issue for almost 3 months now. Virgin active says that my vitality benefit has been cancelled and I am now paying R450 where I usually played R89 per month. They tell me that my vitality benefit has been cancelled, I have no memory of cancelling it and I have certainly not been told that my gym benefit will be cancelled.<br> <br> I have been on the phone with virgin and with vitality numerous times, for the past 3 months I have been calling all over and making enquires like a mad man, and the call center nor head office DID NO EFFORT TO COME BACK TO ME.<br> <br> I feel this is utterly unacceptable! It makes me question their customer care.<br> <br> The last time I called vitality I spoke with a lady, she said she will call me back within one week, I have already been waiting 2 weeks added to my past 3 months that has been costing me money. <br> <br> I am a student and cannot afford to pay the reactivation fee (R1350) and lose my money from the last 3 months due to this.