Back to Bronze

Hi, on 2 January my wife sent an e-mail to ********** explaining that I, previously on Nasmed (which was administered by Discovery), was added as a dependent on her full Classic Saver medical aid. With that move, my Vitality points for the last 2 years did not carry over. I reached Gold two years running, yet according to your App I'm right back down to Bronze, with 50 300 points left to get to Silver, never mind Platinum which you're supposed to reach after making Gold 3 years in a row. So, PLEASE, nearly 3 months later, will someone look into this and fix the error?!