***Back operation but still paying double***

Due to a back operation I had in Jan14 I was unable to attend gym for 8 month. I received an email stating that 'Your Planet Fitness gym discount of up to 80% has changed to 50% because you did not visit Planet Fitness 36 times in a rolling 12-month period' I immediately called vitality to discuss my situation. I spoke to a man which in short told me that it's one of those things and those were the rules. At the time I had more important things to struggle with. Beginning of May I called vitality again after noticing just how much I was paying for gym fees. It had gone from R99 to more than double - R250. I have been paying this amount for 6 months. I spoke to a lady from vitality which advised I should get a letter from my neurologist saying I was unable to participate in exercise and send it to vitality to review. I sent this 6 May. Still no work from vitality. I'm highly frustrated at this situation. How can vitality not take this seriously? its far easier to keep taking my money! MailRef#*** MailRef#***<br>