Avoid my last email and still debit order my account for something i was not explained

<p>See the email i get response from Vitality as show you that not considering about my situation or call a meeting to discussed, just straight cold response as show me that they dont care as not their fault when consultant did not explained to me about the Apple Watch target.........very disappointed</p> <p> </p> <p>---------- Forwarded message ----------<br ********** a><br />Date: Wed, Apr 12, 2017 at 11:55 AM<br />Subject: Vitality Review ********** 358<br />To: ********** ********** <p> </p> <p>Dear Mr. Jabaar</p> <p> </p> <p>The Vitality Review Committee considered your request for an exception and decided not to grant your request to return the Apple Watch as it is your responsibility to ensure that the watch is kept in good condition. Should you wish to cancel the apple watch benefit, you will be required to pay the settlement amount of R3249. 52.</p> <p> </p> <p>However, we are pleased to let you know that we have decided to allow you to opt out of all activity-related events during the period of Ramadan. This means that we will pause the billing for your Apple Watch Benefit for June and July of 2016. </p> <p> </p> <p>Furthermore, due to the serious nature of your medical condition, we've approved a once-off exception to the Vitality rules. In line with your motivation which confirms a recovery period of 01 August 2016 to 05 August 2016, we've agreed to pause the billing for your Apple Watch benefit for August 2016.</p> <p> </p> <p>Your next Apple Watch benefit goal period would have started on 1st September 2016</p> <p> </p> <p>Your benefit will thus be deferred for a period of three months and your 24-month contract will now end on 11 August 2018</p> <p> </p> <p>Any penalty fees billed to you during the pause period will be refunded to you.</p> <p> </p> <p>Please indicate your acceptance of these terms by replying to this email.</p> <p> </p> <p>If you have any queries please ********** .</p> <p> </p> <p>Regards,</p> <p>The Vitality Team</p>